Frequently Asked Questions

I signed up for an account, but when I log in it lists me as "unverified." What does that mean?

In order to activate your account, you'll need to click the email link that we sent to the email address you signed up with. Sometimes this email can get caught in spam filters. The subject of the email is "Please verify your email address at Double Dutchery."

If you think you may have a typo in your email address, you can log in with your user name here - click "edit" to change your email address: https://doubledutchery.com/user

If you can't find this email, contact us here and we'll help you out: https://doubledutchery.com/contact

If another member chooses one of your boxes while you're out of town you should send us an email ASAP at and notify us of when you'll be able to send out your box. From there we will contact the member who wants your box and inform them of the situation.

No. All swaps are final. If you find that the items in a box you received don't fit your child we encourage you relist to list them on Double Dutchery.

Absolutely YES!

And although we encourage members to load up their USPS Flat Rate Boxes with as many gently worn pieces of clothing as possible, sometimes you might find you have a stand-alone item that's too awesome to be one among many.

Be it that perfect prom dress worn once on that special night, a Halloween costume, a jacket or an adorable Paul Smith size 24 months white splash print silk dress your equally adorable, yet growing toddler outgrew faster than a speeding bullet -- if it's something special and it fits in a flat rate box -- then PLEASE post your single item and grab some points!

Remember to make sure your single item is of value higher than the cost of shipping or it might not be appealing to other members. And, as always, only list items you'd let your own kids wear, free of stains, tears and fading.

Here are some other guidelines for listing clothes.

Double Dutchery depends on a strong member-based community. We expect all members to be honest and fair when rating orders. A negative rating given when it is not deserved can really damage a member's reputation. On the other hand, it's never OK to abuse the system and list items of unacceptable quality.

If you find that someone has unfairly rated your box contents and you'd like to dispute the review, please message the member and try to resolve the situation. However, if you find this approach to be unsuccessful, send a Private Message to the site admin and we will help figure out the problem.

Yes, and you are encouraged to do so provided the box is in excellent shape. This will save you time and, hey, it's good for the environment. Kudos to you and your awesomely eco-friendly self!

If you don't need the box for that purpose may we encourage you to find some other way to reuse your box?

What about making this fully-functioning, Lego-friendly cardboard fort with escape chute from What I Made. Um, yeah...THAT is super-cool and you know it!

Or try Inhabitots' clever puppet theater with puppet slot for easy maneuvering of puppets.

This tutorial for working with cardboard from ikat bag is chockfull of tips and tricks and creative cardboard crafts.

And if all else fails, break the box down and put it in the good ol' recylce bin! Earth first, people!

The buyer pays for shipping and handling. The seller pays nothing.

For uniformity of costs we require all clothing be shipped by the seller in a small, medium, or large USPS Priority Mail Flat Rate Box which are available free at your Postal Office or online. We strongly encourage sellers to acquire boxes from USPS prior to listing boxes on Double Dutchery. Having a box on hand will allow sellers to experiment with how many pieces of clothing they can fit in a box before listing, and will enable quick shipping to the buyer once the shipping label is received.

When a buyer places an order we'll mail a pre-paid shipping label to the seller which is then attached to the box and handed off to USPS.

The buyer pays $6 handling + shipping. The total cost for each size box is:

  • Small box: $11.10
  • Medium box: $16.65
  • Large box: $20.80

The most important things to remember when listing a box is clothing should be in top-quality condition -- meaning clean, unfaded and free of tears and stains. Damaged clothing will not be tolerated! Please keep in mind clothing held to a this standard will be chosen a lot quicker. Don't list items you wouldn't expect your own children to wear. And the more items in a box, the better.

We want to keep shipping costs consistent for everyone regardless of package weight. And a whole lot of clothing can fit inside small, medium and large USPS Flat Rate boxes.

No. Please make sure a box you list contains items of the same size. Your box will be chosen faster as most people are looking for clothing their kids can wear right now.

No. It is absolutely free to list boxes on Double Dutchery. Yay!

Clothing should be in top-quality condition meaning clean, unfaded and free of tears and stains. Damaged clothing will not be tolerated! Please keep in mind clothing held to a this standard will be chosen a lot quicker. Don't list items you wouldn't expect your own children to wear.

You may only purchase one box per transaction.

Not yet. As of right now we currently only accept members in the 50 U.S. states. However, we hope to expand internationally in the future.

Yes. Only registered members are permitted to trade boxes. But it's pretty painless to sign up -- and it's also free.

Click here to send us questions, comments and feedback. You can also use the community support forum to start a discussion or ask a question.

The points you've earned are used to pay for a box you'd like to have. Points cannot be used to pay shipping and handling fees, those are extra.

You earn 1 point every time you list a box. It costs 1 point to buy a box (plus shipping and handling).

You can keep track of all your boxes -- bought, sold and listed -- in the "My Account" section in the top menu.

The primary purpose is to encourage members to earn points through participation.

Points can only be used to purchase boxes on our site while you're a member and will expire within one year if they are not used in a transaction. Points cannot be exchanged for cash or transferred to other members.

Earned points will expire within one year if they are not used in a transaction.

Once you've created an account click on the "List a Box" button at the top of the page and fill in the simple form with required information. Remember, clear descriptions and pictures make for a very enticing box listing.